Shipping & Returns


Returns & Claims

Sorry, but Smoke Palace currently does not offer returns on any products purchased from this website.

 

Damage claims may be made by emailing smokepalaceky@gmail.com. Please include the following: Order Number, Name, Address, Item Purchased, and Picture of damaged item. We will review your email and get back to you in a timely manner.

 

Shipping Information

Smoke Palace understands the importance of bringing our customers fast, dependable and discreet shipping. We work hard to safely and securely ship your order with the least amount of wait time possible. Please note, we do not guarantee arrival dates or times. We do not refund or credit shipping charges for any shipments.  Smoke Palace is not liable for packages lost by shipping carriers.

 

Can I ship my order to another address such as my work address?

All payment methods allow for shipping to another address except American Express.  Your shipping and billing address must match to use American Express for payment.

 

Smoke Palace offers FREE shipping on orders that total $300.00 or more!

 

Shipping Methods

We ship our orders for a flat rate of $10.00. For fast and reliable shipping, we exclusively ship through UPS Standard Mail. Orders received before 12pm EST (Mon-Fri) are usually shipped the same day, however we do reserve the right to take up to 3 business days to process your order before shipping out. The delivery times stated only reflect the transit time and do not include the order processing time. UPS Ground packages are generally delivered anytime Monday through Friday between the hours of 9:00 a.m. and 7:00 p.m. (and sometimes later) to residences, and to business addresses during their normal business hours Monday through Friday. UPS Ground packages cannot be scheduled to arrive at a specific time of day.

We ship responsibly and discreetly. We package all of our orders in either discreet plain brown boxes or standard UPS packaging. If the order is particularly fragile, we may use stickers or tape indicating FRAGILE or FRAGILE GLASS, if required.  All Glass Products are packaged safely and securely.